The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
Handicap parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Paid shuttle service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Indoor swimming pool
Beach access
Spa & wellness centre
Sauna
Waxing
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Heating
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
840 m
Park
Auckland War Memorial Museum
2.5
km
Gallery
Auckland Art Gallery Toi o Tamaki
1.5
km
Museum
New Zealand Maritime Museum
910 m
Square
Aotea Square
1.3
km
Park
Albert Park
1.5
km
Event hall
SKYCITY Auckland Convention Centre
970 m
Shopping Area
Victoria Park Market
610 m
Auckland CentralNew Zealand
Queen Street
2.0
km
Theatre
Aotea Centre
1.7
km
Public Building
Auckland Town Hall
1.5
km
Square
Vulcan Lane
1.0
km
Church
St Patrick's Cathedral
700 m
Harbour
Queens Wharf
1.3
km
Square
Wynyard Quarter
610 m
Square
Takutai Square
1.4
km
Stadium
Spark Arena
2.1
km
Level 3 130 Quay Street Waitemata Harbour
Britomart
1.1
km
Event hall
ANZ Viaduct Events Centre
620 m
Church
St Matthew-in-the-City Church
660 m
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
870 m
Bridge
Wynyard Crossing
650 m
Event hall
SKYCITY Auckland
900 m
Harbour
Princes Wharf
840 m
Park
Silo Park
740 m
Library
Central City Library
1.5
km
Bridge
Auckland Harbour Bridge
4.4
km
Nearby
Viaduct Harbour Ave
Viaduct Harbour
370 m
138 Halsey Street Freemans Bay
America's Cup Village
440 m
Westhaven Drive Curran St intersection
Westhaven Promenade
520 m
Restaurants
21 Viaduct Cafe
60 m
21 Viaduct Harbour Avenue
Mojo Viaduct Harbour
90 m
Vodaphone Building 20 Viaduct Harbour Avenue
Parked Up Beer Garden & Venue
270 m
Corner of Fanshawe & Halsey St
Toto' Pizza
470 m
5 Hardinge Street Auckland
Depot Eatery & Oyster Bar
930 m
86 Federal Street
Scratch Bakers
560 m
5 Graham Street
Williams Eatery
460 m
G03 85 Daldy Street
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Luxurious Feel
Top-notch Facilities
Hidden Prices
Evening Room Tidiness
7.4/10
Very good
Rooms
8.3
Location
7.5
Service
7.5
Dining
6.8
Guest reviews
7.4/10
based on 6 reviews
7.7
7.7/10 based on 4559 reviews
Arthur
United Kingdom,
April
2024
7.8/10
I had a wonderful stay at the hotel. The rooms were luxurious, spacious, and really comfortable, making for a quiet and clean environment. However, it was a bit disappointing that there was no furniture in the room. The service was top-notch, with the manager being very accommodating and clear in his briefings. The location was handy to Viaduct Harbour, despite the unexpected parking costs. The dining experience, though delicious, had some hidden conditions in the fine print. Overall, a great experience with a few hiccups along the way.
Rooms
9.0
The room was very spacious, comfortable, and quiet. The bathroom was also spacious with both a shower and a large bathtub.
Service
8.0
The staff were friendly and very helpful. Although a little confusing to find the reception, they were welcoming and took care of everything.
Location
7.0
The hotel's location was great, close to Viaduct and various bars and restaurants. However, there were unexpected and expensive parking costs that needed to be disputed.
Dining
7.0
The dining was delicious, but there were some hidden conditions that were only revealed after booking.
Facilities
8.0
The hotel provided adequate facilities for a comfortable stay.
Margaret
United Kingdom,
March
2024
8.2/10
The hotel offers stunning views of the harbor from beautifully decorated rooms with great amenities, but our room wasn't ready on arrival. The service was friendly and helpful, though there was initial uncertainty about Marsden guests. The location is excellent, away from CBD noise but close to waterfront restaurants and with easy access to the bus station. Dining in the Sofitel cafe was delicious but comes at an additional cost.
Rooms
8.0
Our deluxe king marina view room was gorgeous, beautifully decorated, and featured a rare but luxurious bath. The view of the harbor was stunning.
Service
9.0
The staff was lovely and so helpful, coming to collect us and offering various services, despite initial uncertainty about guests.
Location
9.0
The hotel's location was excellent, offering a great view, comfort, and proximity to the viaduct for morning walks. It's literally inside Sofitel, close to waterfront restaurants and opposite the bus station.
Dining
7.0
Dining in the Sofitel cafe was a delicious experience with excellent locations for easy walks. However, there is an additional cost for these meals.
Facilities
8.0
The hotel's facilities were excellent with access to various services and a paid shuttle service for added convenience.
Andrew
United Kingdom,
January
2024
6.8/10
My stay at the hotel was a mix of positive and negative aspects. The rooms provided a luxurious feel with utmost privacy, large and spacious with a wonderful outlook and a fantastic shower. However, the readiness of the room on check-in was disappointing.
Rooms
8.0
The rooms were everything you would expect from a Sofitel - luxurious and spacious with a lovely view and a fantastic shower.
Service
6.0
The service at the hotel was a bit of a mixed bag. While some staff members were amazing, really helpful, and friendly, others were rude and unaccommodating, accusing me of smoking in the room and causing a hassle regarding a bond refund.
Location
7.0
The location had both its positives and negatives. On one hand, it offered beautiful views, a comfy bed, and a great work station, but on the other hand, parking ended up being unexpectedly costly and disputes with fines arose.
Dining
6.0
The dining experience was average, located downstairs, with a good location for walking to nearby places.
Facilities
7.0
The facilities offered by the hotel were decent, but not exceptional.
Neil
United Kingdom,
November
2023
6.6/10
The hotel had some ups and downs. The rooms were lovely, with a great bed and awesome TV, but there were issues with the check-in time and the availability of bath towels. The service had its moments of excellence, but there was an unprofessional incident that left a sour taste. The location was fantastic, although parking ended up being a costly and troublesome affair. Dining options were limited, and not prominently highlighted. However, the concept of Marsden/Sofitel was interesting and appealing.
Rooms
8.0
The room was gorgeous and beautifully decorated, with a rare bath included.
Service
6.0
There were some lovely interactions, but we had to find our room on our own in the vast hotel complex.
Location
7.0
The hotel was right in the bustling Viaduct area overlooking the marina, a great central location with easy access to the city.
Dining
5.0
Dining options were disappointing and not prominently featured during our stay.
Facilities
7.0
Christopher
United Kingdom,
October
2023
8.6/10
The hotel offers a luxurious feel with utmost privacy in a perfect location, close to waterfront restaurants and free from the CBD noise. The rooms are spacious, modern, and comfortable, maintaining a neat and tidy atmosphere until the evening. The service is friendly, professional, and accommodating, going the extra mile like allowing early check-in for luggage storage. The dining experience is excellent, offering Indonesian dishes, but prices are not transparent at first. The facilities are top-notch, including dry cleaning, housekeeping, laundry, and a shuttle service.
Rooms
8.0
The rooms were of good size, really comfortable, and exactly what you would expect from a Sofitel fit out.
Service
9.0
The service was impeccable, with very friendly and approachable staff members who are always ready to assist.
Location
9.0
The hotel location is perfect, with a great view from the balcony, in close proximity to Marsden Viaduct Hotel, and offering a cozy and warm ambiance.
Dining
8.0
The dining experience in the Sofitel cafe was excellent, although prices are not prominently displayed, requiring an additional payment.
Facilities
9.0
The facilities are comprehensive and high-quality, ranging from dry cleaning to shuttle services, ensuring a comfortable stay.
Luxurious Feel
Hidden Prices
Hugh
United Kingdom,
July
2023
7.4/10
The hotel offers a premium standard of accommodation with spacious and extremely comfortable beds. The service, while friendly and welcoming, had some issues with responsiveness. The location, although in the central city by the harbour, presented challenges with parking costs. Dining options were good but had hidden restrictions. Overall, a comfortable stay with some minor drawbacks.
Rooms
9.0
The room was clean, spotless, and very comfortable.
Service
7.0
The staff went above and beyond to provide excellent service but had some dismissive moments.
Location
6.0
The hotel is centrally located by the harbour, but parking costs were unexpectedly high.
Dining
8.0
The dining options were good but had undisclosed limitations.
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